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Privacy Policy

Penkov Limited trading as Mindful Frequencies (referred to as “we”, “us”, or “our” in this privacy policy) is the data controller for the purpose of the Data Protection Act 1998 (the “Act”) and we are responsible for your personal information. This policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you or that you provide to us will be processed by us. We are committed to protect and respect your privacy.

Our full details are:

Full name of legal entity: Penkov Limited

Email address:

Postal address: 18 Foxon Close, Caterham, Surrey, CR3 5SY, United Kingdom



We may process the following categories of personal data about you:

Communication Data that you send to us through our website, email, text, social media, or any other communication that you send us. We process this data for the purposes of communicating with you and record keeping.

Customer Data includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details, and your card details. This data will be stored in our online payment provider Stripe (see Stripe privacy notice) and CRM provider vCita (see vCita privacy notice) in order to supply the goods and/or services you have purchased and to keep records of such transactions.

Technical Data that includes data about your use of our website, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings, and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system Google Analytics and helps us to analyse and optimize the use of our website.

Mailing List Data which we collect as part of you subscribing to our newsletter, registering for an event, or purchasing a product and includes data about your preferences in receiving marketing from us and your communication preferences in relation to the product or service you have showed interest in.

We use MailChimp to send you our newsletter (see MailChimp’s privacy notice) and gather statistics around email opening and clicks in order to improve our newsletter. You can unsubscribe to general mailings at any time by using the unsubscribe link in the email.

Cookies help us distinguish you from other users of our website, to provide you with optimal browsing experience, and to improve the quality of our website. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy. 



We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Government bodies that require us to report processing activities.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law.



We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.



We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.



You are entitled to view, amend, or delete the personal information that we hold for you and you can do so by contacting us at



This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.



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